FAQ

General

Where are Reformed Pilates studios located?

Reformed Pilates has studios across Arizona and Texas.

In Arizona, we have 16 locations throughout the Phoenix metro area, including Arcadia, Arrowhead, Central, Chandler, Desert Ridge, Eastmark, Gilbert, Lake Pleasant, McCormick Ranch, Norterra, North Scottsdale, Old Town Scottsdale, Paradise Valley, Queen Creek, South Gilbert, and Surprise.

In Texas, we have 6 locations in the Dallas-Fort Worth area: Allen Fairview, Casa Linda, McKinney, North Dallas, Plano, and West Allen.

Which studios are my membership or package good at?

Eachof our memberships, packages, and intro offers are good for use at ANYlocation. Please note, members are allowed to take up to one class per day, andwe ask that members on Founder's Rates take the majority of their classes atthe location where they signed up.

How old do you have to be to take class?

ReformedPilates does not allow anyone under 16 to take class. 16 and 17-year-old minorsare allowed to take class with a parent's consent. A parent or legal guardianmust sign the minor's waiver in the studio prior to the minor's first class.Reformed Pilates reserves the right to refuse service to anyone should we feelthat our classes, instruction, or environment are not a mutual fit.

Do you offer private sessions?

We specialize in group reformer classes. Because of our robust class schedule and limited private availability, we do not offer ongoing private sessions. The private sessions below are offered on a one-time basis and depend on both studio and instructor availability. All private sessions are scheduled outside of regularly scheduled class times.  

Thisone-on-one session is designed to prepare new clients for their first groupclass, or to provide personalized modifications for injury recovery or physicallimitations within the group class setting.

Aone-on-one session providing clients with the appropriate pre/postnatalmodifications to utilize in the group class setting. Existing members maycontact support to schedule at the member rate of $75. All pre/postnatalprivate session clients must be cleared by their doctor before scheduling.

Aprivate class with one of our senior instructors for 4-16 people. Great forcorporate events, bachelorette parties, birthdays, and more.

Do you offer gift cards?

Giftcards can be purchased in quantities of $25, $50, $75, and $100 and can beapplied to any package, membership, or in-studio retail. Physical gift cardsmay be purchased in the studio. Emailed gift cards can be purchased in theonline store and will be sent to the recipient on the day of purchase.

Toredeem a gift card, head to your app, select Payment Methods, then Redeem aGift Card. Once the gift card number has been added, make sure to toggle the"Apply account balance to upcoming charges" button to the onposition.

Do you do cross-promotions or collaborations?

Welove collaborating with brands that share our passion for movement, wellness,and community. Whether you're hoping to pop up at one of our outdoor matclasses, contribute products to goodie bags, sponsor a class, or host a pop-upoutside our studio, please complete our vendor application form on our websiteso we can explore the best fit for a future partnership.

Tokeep a fair and consistent policy across all locations, we ask that clients donot leave promotional materials such as business cards or flyers in the studio.

Are you open on holidays?

Ourstudios are closed on the following holidays each year: New Year's Day (1/1),Independence Day (7/4), Thanksgiving Day, and Christmas Day (12/25). Classschedules may be limited or adjusted on other federally recognized holidays. Besure to check your studio's schedule in advance for any changes.

How do I contact support?

Forthe fastest assistance, please submit a support ticket through our website.This ensures your request is directed to the right team and handled promptly.Please note that any changes to your membership, including upgrades,downgrades, freezes, and cancellations, require a support ticket and cannot beprocessed over the phone or in-studio.

AZOffice: 602-466-2819  |  TX Office: 469-694-2893

Mon-Thu 6am-4pm, Fri 6am-3pm, Sun 8am-4pm

Mon-Thu 8am-6pm, Fri 8am-5pm, Sun 10am-6pm

Liability Waiver

Liability waivers are required on or before anew client's first visit and must be on file before joining class

What is reformer Pilates?

Reformer Pilates is a full-body workout performed on a spring-based machine called a reformer. The springs create adjustable resistance that can make movements harder or easier, so the same class works for a complete beginner and a seasoned athlete at the same time.

At Reformed, every 50-minute class follows the same structure: Core, Upper Body, Lower Body, and a Cool Down. The exercises change daily, but the format stays consistent so you always know what to expect.

Getting started

Do you have classes for beginners?

Yes! Our method is designed to teach to all levels. Our instructors will cue modifications and progressions for every exercise so that you can tailor the class to your own ability level. No previous experience is required.

What should I expect in my first class?

Every Reformed class follows the same proven structure. The exercises change daily, but the flow stays consistent so you always know what to expect while continuing to challenge your body in new ways.

How often do you recommend I come to class?

Like any workout, consistency is key. For best results, we recommend attending class three times per week. You'll start to feel and see changes in as little as 30 days. Reformed clients may take up to one class per day.

How long do I have to use my first class new client offer?

You will have 14 days from the date of purchase to use your first class. Don't wait, schedule today!

How long do I have to use my 1 Week Unlimited offer?

You will have one week from the day you bookyour first class to use seven consecutive days of classes. The first class mustbe reserved within 14 days of the purchase date. To fully utilize your week ofclasses, we suggest signing up 7-10 days in advance.

policies & studio rules

Can I use my phone in class?

When class is in session, our studio is a No Phone Zone. To ensure our clients get the most effective and safe workout, it is essential that they can hear instructor cues clearly and are not distracted by phones. We ask that phones be silenced and stored away during class. If you need to take an emergency call, please step outside the studio.

We encourage clients to take photos and videos before and after class (tag us!),but please respect the privacy of the clients around you and do not photographor film them without their consent.

What happens if I show up late to class?

We ask that all clients arrive on time. With growing waitlists, clients often show up hoping to get a spot. If you are registered but do not show up on time and someone is waiting, that spot may be given to the waiting client.

For safety, we have a five-minute grace period. If you arrive more than five minutes after the start time, you will not be allowed in. No exceptions. (The five-minute grace period only applies if no one is waiting for the open reformer.)

Can I leave class early?

We ask that clients stay until the end of class whenever possible to ensure they receive the full benefits of the session and limit disruptions. If you must leave early, please wait until the cool-down portion of the class has started before leaving, and make sure to clean and reset your equipment before you go.

Can I cancel my class?

Scheduleadjustments can be made in the app or on our website. Our late cancel window is6 hours before your scheduled class starts. (Example: if you are scheduled fora 12pm class, you must cancel by 5:59am to avoid a penalty fee.)

A $10 late cancel fee and $20 no-show fee willbe charged.

Classes reserved using a package, singleclass, or single guest class will be lost. Space is limited. Please cancel in atimely manner if necessary. No exceptions.

Can late cancel or no-show fees be reversed?

Clientsreceive one late cancel or no-show free pass per year. We enforce this policyso that clients can take their preferred class times. We kindly ask that allclients cancel within 6 hours of class, including re-booking into anotherclass, to avoid a fee.

Same-dayclass change requests that fall within the 6-hour window are limited. Clientswho continually request same-day class changes will be subject to late canceland no-show fees. Same-day class change requests will be approved on acase-by-case basis and can only be made by a member of our support team duringregular business hours.

How far in advance can I book classes?

Rolling 21-day booking window.
Up to 30 days in advance.
Up to 60 days in advance.

Can I take class while pregnant?

Please let your instructor know if you're pregnant so that proper modifications can be given. Pre/postnatal private sessions may be available at an additional cost.

Out of an abundance of caution, we do not accept new clients who are pregnant beyond their first trimester. New clients in their first trimester will be required to complete a Prenatal PrivateSession ($100) before joining group classes.

Do you allow clients with a current injury to take class?

It is our policy that clients with a current injury freeze their membership and take the necessary time to fully recover before returning to class. Clients experiencing an injury that prohibits participation in the majority of the class routine are not permitted to attend class. Clients currently wearing a cast, boot, sling, or using temporary crutches are prohibited from taking class under any circumstances.

membership & Credits

What is your automatic renewal policy?

By signing up for an auto-renewal membership, you are committing to a minimum of two months. While cancellation requests may be submitted at any time, they will not be processed until the initial two-month commitment has been fulfilled.

We require 30 days notice for all cancellations. Requests must be submitted through the app or via a support ticket on our website. Cancellations cannot be processed in-studio.

To avoid being charged for your next billing cycle, ensure your request is submitted at least 30 days before your next payment date. Refunds will not be issued for late cancellation requests.

Please note: any lapse or cancellation in membership will result in the loss of legacy pricing and associated benefits.

How do the 8x/12x memberships work?

Auto-renewal memberships are charged monthly on the same date. Your account will be loaded with your 8 or 12 classes, which can be used to reserve class during the current billing month. 8x and 12x members have a rolling 21-day booking window.

Limited memberships must be used before your next auto-renewal date. Unused classes do not roll over. If you would like to take additional classes within 30 days, single sessions are available for purchase in the online store at a discounted member rate of $20.

Our late cancel window is 6 hours before your scheduled class starts. Late cancel and no-show fees are $10/$20 respectively. 4x, 8x, and 12x members will be credited a class for which a penalty fee is incurred within 72 hours of the original class time.

How do prepaid memberships work?

Book up to 60 days in advance, compared to 21or 30 days for monthly memberships.

Prepaid members receive one guest pass per month.

10% off all retail, automatically applied.

Prepaid members receive price breaks off current monthly rates.

Prepaid memberships can be cancelled at anytime, provided notice is given in advance of the next payment date. Refunds will not be issued for late requests.

How do I upgrade or downgrade my membership?

To upgrade or downgrade your membership, please submit a support ticket through our website or call us during office hours. All upgrades and downgrades require a three-month commitment before another change may be processed. Upgrades and downgrades cannot be processed in the online store.

How do I update my card on file?

Log in to your account via our website or app. Navigate to Payment Methods and input your card information. If adding a new card, please delete any old cards to avoid further charges to the previous payment method.

Do you allow account freezes?

We allow standard freezes up to 30 days once per year for both auto-renewal and prepaid memberships. Freezes must meet a 14-day minimum to be processed. Requests for freezes longer than 30 days (up to 90 days) will be reviewed for consideration but are not guaranteed.

Please note: you cannot make reservations on days covered by a freeze. Any pending reservations scheduled in the freeze period will automatically be cancelled once the freeze is processed.

Can I transfer or refund a membership or package?

All memberships and packages are non-refundable and non-transferable.

new instructors

Do I need previous Pilates or teaching experience?

Previous fitness instruction is preferred for some roles, but it is not always required. Every Reformed instructor completes our in-house PTT program before teaching classes.

How do I apply for an upcoming PTT?

Applications typically open several weeks before each training session. After applying, qualified candidates may be invited to an initial conversation, a second interview with a Lead Trainer, and an in-person audition before being selected for Level 1 PTT.

What teaching availability is required?

Part-time instructors must generally be available to teach at least eight hours per week on a consistent schedule. Classes are often scheduled in blocks of three to four consecutive sessions to create consistency for both clients and instructors.

What full-time positions do you have?

We regularly hire for full-time roles such as Assistant Studio Lead, Studio Lead, and Master Trainer. All full-time positions are required to undergo our in-house Pilates Teacher Training (PTT). If hired for a full-time position, PTT will be included as part of your onboarding and training. Previous fitness instruction is preferred but not required.

How do I apply for an upcoming PTT?

Applications for each PTT will be open for 30 days, roughly 90 days before each training session begins. Once an application has been submitted, a member of our team will contact you to schedule an initial call to confirm availability and experience. Applicants whose criteria match our needs will have a second interview with a Lead Trainer, and select applicants will be invited to audition. Pending audition, candidates will then be enrolled to participate in Level 1 PTT training.

How much does PTT cost?

The cost to participate in PTT is $2,000. Partial scholarships may be offered based on previous experience and/or overall availability to teach. This cost covers all training materials, including a printed training manual and access to digital training assets, as well as additional levels of training.

We require Anatomy Certification, CPR Certification, and Personal Liability Insurance. The cost of required certifications and insurance may vary and are at the expense of the trainee.

Does completing PTT guarantee employment?

While we do not guarantee employment with Reformed Pilates or any other studio, we train to hire. Employment with Reformed Pilates post-PTT is based on overall availability, completion of PTT, and Test Out scores.

How do you schedule if hired?

To maintain consistency for both clients and staff, we hire instructors with availability to teach a minimum of 8 hours per week and aim to alternate instructors and days at each location in block-style scheduling. Blocks consist of 3-4 classes in a row.

Can I become a Reformed Pilates instructor if I have a full-time job?

Many of our instructors have full-time jobs, kids, and other responsibilities outside of the studio. As long as you can commit to the training requirements and a consistent teaching schedule of at least 8 hours per week, you can become a part-time Reformed Pilates instructor.

Are there full-time positions available?

Yes. Reformed offers full-time opportunities across studio leadership, training, and business support. Open roles and full job descriptions can be found on the Careers portal.